Monday, March 30, 2015

Support Desk FAQs – March 2015

With the 2015 winter season on our doorstep, it's a good time to refresh your administrator skills. Here are some of the common queries coming through to our FOX SPORTS PULSE Support Desk, and their relevant solutions!

Controlling Team Manager Database Access

Team Managers will need at least restricted database access to be able to perform their weekly tasks (typically team selection, team sheets and results entry).

As was the case last year, clubs can assign TMs (with a Passport account) database access through User Management.

Can't find a player for your Team Sheet?

If you're having trouble finding a particular player for Team Sheet we've put together a short list of things to check.

How to de-register a player from your club

Got an old player appearing in your list of current season players and need to remove them? These steps should help.

Accessing LiveScore 

In case you haven't read our recent blog posts, LiveScore is accessible via TMs must have at least 'restricted access' (see 'Controlling Team Manager Database Access' above), and logged into their Passport account on their smart phone/tablet device. More detailed instructions are available here.

Financial reporting 

Time to balance the books? Here are some instructions on how to run financial reports. Did you know you can create a report to show which of your players have registered but not paid?

Publish to Web Fixtures created?

Don’t forget to send them to your website via a Publish to Web.

Accessing your Club Website

Have you been tasked with managing your club’s old website and not sure where to start? Consider switching to a FSP Standard Site. Chances are you already have one setup and just need to figure out how to get access to it.

Before you start you will first need a Passport account. Once you do, feel free to get in touch with us and we will help you gain access to your club’s FSP Standard site. Once you have access, here are some handy tips to help you get started.

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