Tuesday, November 26, 2013

New Customer Support Phone System

To service our sports better, we recently overhauled our support phone system and added members to our support staff. We now have support staff based in both our Sydney and Melbourne offices.

As well as having more hands on deck, this also means our customers will be less affected by state specific holidays (e.g. Melbourne Cup Day and Labour Day), and can still speak to a member of our staff if they need to. Phones will be set to forward to the office that is open.

Although our support staff are thoroughly trained in the FOX SPORTS PULSE products, we have now allocated them specific sports to specialise in. The next time you call our technical support line (AUS: 1300 139 970 NZ: 0800 808 202) you will be greeted with a simple call prompt reflecting this. The end result is that the person that answers the call will be better equipped to deal with the types of queries that your sport typically has.

Our new phone system and interstate support team will result in an even better customer support experience going forward.

No comments:

Post a Comment